NCOME Tech Solutions Private Limited (CIN: U72100DL2019PTC343981), operating as Castler, is committed to resolving complaints promptly and fairly.
STEP 01
Email grievance@castler.com with your name, contact details, transaction reference, and description of the issue. You will receive an acknowledgement within 2 business days and a resolution within 15 business days.
STEP 02
If unresolved after 30 days:
- Nodal Officer: Vineet Kumar Singh
- Email: nodalofficer@castler.com
- Address: NCOME Tech Solutions Private Limited, F-15D, First Floor, DDA SFS Flats, Saket, New Delhi — 110017
STEP 03
If still unresolved, approach the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.